Sign-in problems
Updated
You don't need an account to make a free cash receipt. You need one for credits, passes, Bulk, corrections, non-cash receipts and Option B. See Your account.
How signing in works
Click Sign In / Create Account in the Account & Credits box on Create a receipt, Bulk or Correct. On the Credits page, click Sign In or Sign in to Buy. Enter your email address. If you don't have an account yet, use the sign-up link in that window. You are sent a code by email, and you type it in. You can also sign in with a password if you set one. There is no sign-in with a Google or social account.
The code didn't arrive
- Check for typos in the email address.
- Look in your spam or junk folder, and in any other inbox tabs.
- Wait a minute, then ask for a new code. Use the code from the newest email.
- If your organization's email system filters unknown senders, ask your IT person to allow it, or sign in with a personal address.
- Finish signing in on the same browser where you started.
I'm signed in but my credits are missing
You are probably in a different account. Check the email address in the account menu. Credits and passes belong to the account that bought them. If you have used two email addresses, sign out and sign in with the other one.
The .com and .ca sites are separate
freecharityreceipts.com is for U.S. nonprofits. freecharityreceipts.ca is a separate site with its own accounts. An account on one site doesn't exist on the other, even if you use the same email address. Credits and passes bought on one site can't be used on the other. If you made an account on the wrong site, use the site that matches your organization and sign up there.
Still stuck
Email hello@freecharityreceipts.com with the email address you use and what you see. Don't send your password or a code.
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